Returns and Exchanges Policy
Efficient returns and exchanges
At Crafty Moments, we're committed to your satisfaction. If you need to return or exchange an item, our friendly customer service team is here to assist you with ease.
Hassle-free faulty item returns
If you receive a faulty product, we'll take care of it promptly. Simply return the unused item in its original packaging, and we'll handle the rest for you.
Considered purchases for refunds
Please note that we cannot offer refunds for change of mind. We recommend carefully considering your order before making a purchase to avoid disappointment.
Return costs
Returned items in original condition
To ensure a smooth return process, please send back the unused item in its original packaging and condition. It's essential that you take care while returning items to avoid any damage during transit.
Exchanges: Incorrect item deliveries
If we've accidentally sent you the wrong item, don't worry! We'll swiftly dispatch the correct product upon receiving the original item back from you.
We will not accept exchanges on items where you have simply changed your mind.
Covering return costs
We kindly ask that you cover the shipping costs for returning any items to us. However, if we've made a mistake, we'll gladly bear the expense of sending you the correct item.